(+971) 65985220

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(+971) 507882330

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info@almasahclean.com

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Terms and Conditions

- All service prices are clearly displayed within the application before checkout.

- Prices may vary depending on service type, duration, location, or promotional offers.

- VAT will be applied where required by UAE law.

We accept multiple payment options, including:

- Credit/Debit Cards

- Online Payment Gateways

All payments are processed securely through approved UAE payment providers.

We reserve the right to:

- Verify payment details

- Request additional identification

- Cancel any suspicious or unauthorized transactions

By completing any payment through the Al Masah Al Lamiah Bldg Cleaning mobile application, you agree to these Terms & Conditions and confirm that you are authorized to use the selected payment method.

If a payment fails:

- The booking will not be confirmed.

- You may retry using another payment method.

- Any deductions made by your bank due to failed transactions are not the responsibility of Almasah Al Lamaa.

Your booking is confirmed only after successful payment.

You will receive a confirmation message inside the app and via email.

1. Acceptance of Terms

2. Payment Methods

6. Failed or Declined Payments

3. Pricing & Charges

4. Booking Confirmation

5. Refund & Cancellation Policy

7. Fraud Prevention

- Cancellations made at least 24 hours before the scheduled service may be eligible for a refund or rescheduling.

- Cancellations made less than 24 hours before the service may not be eligible for a refund.

- If our team is unable to provide the service due to operational reasons, you will receive a full refund or free rescheduling.

For questions or support, please reach us through the contact numbers listed in the application.

Payment covers only the services selected in the app.

Any additional requests during service may incur extra charges.

8. Service Delivery

9. Disputes

10. Changes to Terms

11. Contact Information

For any payment-related disputes, you may contact our support team directly through:

- Phone

- WhatsApp

- Email

We aim to resolve all issues within 3–5 business days.

Al Masah Al Lamiah Bldg Cleaning may update these Terms & Conditions at any time. Continued use of the app after updates means you accept the new terms.